Methods & Tools

Natural Business Excellence™ and its applications are supported by a comprehensive range of supporting tools:

• The Business Alignment Toolbox™ (BAT™) consists of guidelines and templates to support the creation of the level 0, 1, 2, 3 and 4 models, processes and procedures

• The Project Alignment Toolbox™ (PAT™) consists of project guidelines, project standards, reference kits, templates, training materials and exercises

• A comprehensive set of posters support the workshops and training programmes. It greatly enhances the attendants experience and provides a special edge to any project while allowing people to remind the quality standards

• Pete and Chris are two characters that visualize the worlds of Process and Content

About Pete & Chris
Pete (Process) and Chris (Content) are two characters especially created for the Institute of Natural Business Excellence to illustrate in a very ordinary, accessible, recognizable, and entertaining way the daily situations process people and content people deal with. It shows their unique ways of looking at events, views the different approaches they take to situations that occur, and clarifies the ways they co-operate (or don't co-operate) with each other. Ultimately Pete and Chris teach us how to recognize and optimize everyday human resource matters within a company.

Process people and content people each have their unique ways of appreciating life and work, including handling situations in business and daily life. Ultimately they are opposites in how they perceive, act upon and appreciate life, and everything that is related to it. Within companies process people and content people function differently on strategic, tactical and operational levels. They both add value to a company in their different ways. Their continuous challenge is to work together as one team. For any company it is critical to recognize the two opposites of people. Ultimately together they determine the company's success or failure.

Alike people, activities in a company can be separated into process activities and content activities. Giving each person roles and responsibilities that naturally suit him/her is essential for having effective working staff and efficient business operations. Optimally process people are given process activities, and content people are given content activities.

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